15th ANNUAL EARLY HEARING DETECTION & INTERVENTION MEETING
March 13-15, 2016 • San Diego, CA
| - | 7 - Family Perspectives and Support
Continuity of Care for Hearing Aid Patients in a Multi-Provider Setting
When receiving hearing aid services at Rady Children’s Hospital, families have the option scheduling their appointments with the next available audiologist or receiving care from the same provider. The first three hearing aid appointments are considered the framework for a successful fitting and include: 1. hearing aid consultation (HAC) where hearing aids are selected and ordered, 2. hearing aid fitting (HAF)where the aids are programmed for the individual and 3. hearing aid follow-up (HAFU) where hearing aids are fine-tuned and additional programming is performed if necessary. Family attitudes towards their preference in terms of: 1. how many audiologists they would ideally prefer to see for the first three hearing aid appointments, 2. how well the audiologist knew their child’s history, and 3. whether ease of scheduling was more important than being seen by the same audiologist were studied during a three month period. An effort to insure continuity of care for the three consecutive appointments was then implemented and familial attitudes were again studied. We were successfully able to reduce the number of audiologists families see by changing our scheduling procedures. This resulted in an increase in families reporting that the number of audiologists they saw was “just right” from 85 to 100, and the number of families that felt we knew their children “very well” from 52 to 58%. It is our belief that even in large pediatric facilities such as Rady Children, that this study allows us to affirm that continuity of care is achievable. It also supports that fact that continuity of care provides the patient with the ability for the Audiologist and patient/parents to get to know one another and provide better care/communication.
- Participants will be able to report how scheduling changes within a multi-provider setting were able to increase families' perspective of optimal service delivery and knowing about their child in regards to hearing aid fitting services.
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Presenters/Authors
Julie Purdy
(Co-Presenter), Rady Childrens, jpurdy@rchsd.org;
Julie Purdy has been a part of the Audiology team at Rady Children’s Hospital since 2007. She became the manager of audiology in 2014. She earned a doctorate of philosophy at the University of Utah in 1990, specializing in multicultural audiology and aging. She earned her masters of science in 1985 and her bachelors of arts in 1983, both in communication disorders from Brigham Young University in Provo, Utah. Julie holds a certificate of clinical competence from the American Speech-Language-Hearing Association is a fellow of the American Academy of Audiology and is licensed by the state of California.
ASHA DISCLOSURE:
Financial -
No relevant financial relationship exist.
Nonfinancial -
No relevant nonfinancial relationship exist.
Julie Silva
(Co-Presenter), Rady Childrens, jsilva@rchsd.org;
Julie Silva has been part of the Audiology team at Rady Children’s Hospital since 2003. Her areas of specialty include hearing aid fitting, auditory evoked response testing and working with implantable bond-conduction hearing aids. She received her Master of Arts degree in audiology in 2003 from San Diego State University. Julie is a California board-certified audiologist and a member of the American Speech-Language Hearing Association.
ASHA DISCLOSURE:
Financial -
No relevant financial relationship exist.
Nonfinancial -
No relevant nonfinancial relationship exist.